Frequently asked questions
Can't find your answer? Message us on WhatsApp (quick replies) or email contact@askmoiz.digital.
Working with Moiz
Who is Ask Moiz for?
Founders, business owners and marketing teams running (or about to run) Meta or Google Ads, in Pakistan and abroad. If you want to learn ads yourself, AM Digital Academy is the starting point. If you want Moiz's eyes on your account, book a Strategy Call.
Which option is right for me?
- New to ads, or want to learn to run them yourself: AM Digital Academy, PKR 5,000.
- One specific problem or a second opinion: a Strategy Call, PKR 15,000 for 30 minutes or PKR 25,000 for an hour.
- Moiz beside you for a month while you make changes: Consultation, with the Strategic Bundle (PKR 175,000 a month, 2 one-hour calls a week) or the Growth Bundle (PKR 335,000 a month, 4 a week, with an audit and a 90-day roadmap).
- Someone to run the ads for you: managed Meta and Google Ads, with a custom quote after a free account review.
- An organisation that needs account management, team training or advice: a custom quote.
Still unsure? Watch the free webinar, or message Moiz on WhatsApp.
Is it really Moiz on the calls?
Yes for every paid call. Strategy Calls and all Consultation sessions are 1-1 with Moiz Khan. The free 15-minute discovery call that starts managed ads is different: you'll speak with a member of Moiz's team, not Moiz himself.
What happens on the free discovery call?
It's the first step for managed ads: a 15-minute Google Meet call with a member of Moiz's team, not Moiz himself. You book it on Calendly after you send the managed ads form, and Calendly emails you the Google Meet link. The team asks about your business, your ads and your goals and checks fit before your free account review. It costs nothing.
I'm outside Pakistan. Can I still work with you?
Yes. Everything runs on Google Meet and WhatsApp. Prices are in PKR. Message us on WhatsApp and we'll share payment options for your country.
Can you guarantee results?
No, and nobody honest can. Ad results depend on your offer, budget, market and the platforms themselves. What you get is 12+ years of experience and $12M+ in managed ad spend applied to your account. The only money-back guarantee we offer is the 30-day guarantee on AM Digital Academy. See the results disclaimer.
Calls and Consultation
What happens on a Strategy Call?
You get 30 or 60 minutes 1-1 with Moiz on Google Meet. You share your screen, he reviews your ads, funnel and numbers live, and you leave with a clear list of what to fix and what to scale.
Do I pay before the Strategy Call?
Yes. The Strategy Call (PKR 15,000 for 30 minutes, PKR 25,000 for an hour) is paid in advance. You pay by EasyPaisa, JazzCash or bank transfer, upload a screenshot or add the transaction ID when you book, and we confirm your call time on WhatsApp once we verify the payment.
Can I reschedule a call?
Yes. Message us on WhatsApp as soon as you know. You can reschedule free once with 24 hours' notice. Full details are in the Refund & Cancellation Policy.
What's the difference between the Strategic Bundle and the Growth Bundle?
The Strategic Bundle (PKR 175,000 a month) gives you 8 one-hour calls with Moiz over a month, 2 a week, plus recordings. It saves PKR 25,000 against 8 single 1-hour calls (8 × PKR 25,000 = PKR 200,000).
The Growth Bundle (PKR 335,000 a month) gives you 16 one-hour calls, 4 a week, a full funnel audit, a custom 90-day roadmap, async WhatsApp access and templates. It's built for teams in a sprint and saves PKR 65,000 against 16 single 1-hour calls (PKR 400,000).
Do I pay when I apply for Consultation?
No. You apply first. We check that Consultation fits your business, then send an invoice. You pay 50% to start and 50% two weeks later, or the full amount before your first session. If it isn't right for you, we'll say so and suggest a single call or the course instead.
Do I have to give you access to my ad accounts?
Not for a call. You share your screen and stay in control. For audits and done-for-you work, we ask for access only with your approval, and you can remove it at any time.
Managed ads (done for you)
What does managed ads include?
We plan, build, run and optimise your campaigns. Meta covers Facebook and Instagram. Google covers Search, Performance Max, Shopping and YouTube. The exact scope, reporting and creative responsibilities go in your proposal. As standard: tracking setup, campaign builds, weekly optimisation, a weekly WhatsApp update and a monthly review call on Google Meet. You supply product photos and video; we write the ad copy and edit 6 to 10 creatives a month.
How much does management cost?
Each quote is custom, based on your goals, channels and ad spend. It starts with a free 15-minute discovery call with Moiz's team, then a free account review, and you see your quote on a walkthrough call with Moiz. It works best for brands already spending on ads every month.
Who pays for the ad spend?
You do, directly to Meta or Google with your own payment method. Our management fee is separate. Ad spend goes to the platforms, so we can't refund it.
Who owns the ad accounts and data?
You do. We work inside your accounts through partner or manager access. If we stop working together, everything stays with you.
AM Digital Academy (course)
What's in the course?
70+ hours of on-demand video, from the fundamentals to scaling, automation and AI tools for marketers. It covers Meta and Google Ads plus SEO, analytics, Tag Manager, email and more. You get lifetime access to the course and its updates, a certificate of completion and the course community. The optional SOPs add-on (PKR 1,000) gives you step-by-step playbooks for setting up Facebook and Google Ads campaigns.
How do I get access after paying?
Pay on the checkout page and upload your payment screenshot. Once we verify the payment, we enrol you on our course platform (Thinkific) and send your login details. You'll log in at academy.askmoiz.digital.
Where is the course community?
Inside the course on Thinkific. You'll find it after you log in.
Is there a money-back guarantee?
Yes, for the course. If AM Digital Academy isn't for you, email support@askmoiz.digital within 30 days with your order reference for a full refund. This guarantee covers the course (and the SOPs add-on bought with it) only. It doesn't apply to calls, Consultation or managed ads.
Payments and refunds
How can I pay?
EasyPaisa, JazzCash, or bank transfer and Raast from any Pakistani bank app. Card payments are coming soon. Full details are on the Payment methods page.
Are calls, Consultation or managed ads refundable?
They follow their own rules, set out in the Refund & Cancellation Policy. A Strategy Call that has taken place is not refundable. The 30-day money-back guarantee applies only to the course.
Can I get an invoice for my company?
Yes. Company invoices with NTN are available on request for every service. Prices exclude any applicable tax.
Privacy
What happens to the details I send you?
Form answers go to a private Google Sheet that only Ask Moiz can see. Payment screenshots are stored in a private Google Drive folder. We use them to reply, deliver what you bought and keep accounting records. We don't sell your data. Read the Privacy Policy.
Will you send me marketing on WhatsApp?
Only if you tick the box to say yes. We use WhatsApp to handle your request. Marketing tips are a separate, optional opt-in, and you can stop them at any time by telling us on WhatsApp.