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Terms & Conditions

Effective date: 6 October 2026 Last updated: 6 October 2026

1. Who we are

askmoiz.digital ("the site") and the Ask Moiz services are run by Ask Moiz Digital (a business of Moiz Khan), trading as Ask Moiz, led by Moiz Khan and based in Pakistan. In these terms, "we", "us" and "our" mean Ask Moiz. "You" means the person or business using the site or buying from us.

Contact: contact@askmoiz.digital · Postal address for legal notices: Karachi, Pakistan. Full address on invoices.

2. Accepting these terms

By using the site, booking a call, submitting an application or buying the course, you agree to these terms and to our Privacy Policy, Cookie Policy and Refund & Cancellation Policy. If you buy on behalf of a business, you confirm you have authority to bind it. If you don't agree, please don't use the site or our services.

3. Our services

We offer:

  • Free resources: the free webinar (hosted on WebinarKit) and the free 15-minute discovery call with the Ask Moiz team (booked on Calendly), which is the first step for managed ads.
  • AM Digital Academy: an on-demand online course hosted on Thinkific, with an optional SOPs add-on.
  • Strategy Call: one 1-1 consultation with Moiz Khan on Google Meet, 30 minutes or 60 minutes, as booked.
  • Strategic Bundle and Growth Bundle: monthly packages of 1-hour 1-1 calls with Moiz (8 a month, 2 a week, on the Strategic Bundle; 16 a month, 4 a week, on the Growth Bundle) and, for the Growth Bundle, the extra deliverables described on its page.
  • Done-for-you management: Meta Ads and Google Ads campaign management under a written proposal.

The service page, your invoice or your proposal describes what each service includes. If a proposal or written agreement for done-for-you work conflicts with these terms, the proposal or agreement wins for that work.

Advice and teaching are general and educational. We are not your lawyer, accountant or financial adviser, and nothing we say is legal, tax or investment advice.

4. Eligibility

You must be at least 18 years old to buy from us. You must give us accurate details, including a working email address and WhatsApp number.

5. Prices and payment

  • Prices are in Pakistani rupees (PKR) and are shown on each service page. We may change prices at any time, but a change won't affect anything you've already paid for.
  • We accept EasyPaisa, JazzCash, and bank transfer or Raast. Card payments are not available yet. See Payment methods.
  • Amounts must be paid in full and must match the price shown or invoiced. If you pay from outside Pakistan, you cover any transfer fees and exchange differences so that we receive the full PKR amount.
  • A service starts only after we've verified your payment. We verify payments by hand during working hours, Monday to Saturday, 11am to 7pm PKT.
  • Prices exclude any applicable tax. Company invoices are available on request, with NTN.

6. Bookings and prepayment

  • Strategy Call: paid in advance. You submit the booking form with proof of payment (a screenshot or receipt, or a transaction ID). We verify the payment, then confirm your call time on WhatsApp. Your slot is confirmed only after verification.
  • Bundles: you apply first. If the bundle fits, we send an invoice. Payment is due before your first session. Each bundle covers one calendar month of sessions from your first session.
  • Done-for-you management: fees, billing dates and minimum term are set in your proposal. Fees are billed monthly in advance. The minimum term is 3 months, then month to month with 30 days' notice.
  • Discovery call: free, booked through Calendly, held with the Ask Moiz team rather than Moiz.

7. What we deliver

  • Calls happen on Google Meet at the agreed time and last up to the length you booked (30 or 60 minutes; Consultation calls are 60 minutes). If you join late, the call still ends at the scheduled time.
  • Strategic Bundle sessions are recorded and the recordings shared with you as Google Drive links, available for 90 days after your month ends. Strategy Calls include a written action list on WhatsApp after the call; recordings are available on request.
  • Growth Bundle deliverables (funnel audit, 90-day roadmap, templates and async WhatsApp access) are delivered during your month. WhatsApp questions are answered during working hours, Monday to Saturday, 11am to 7pm PKT.
  • Done-for-you work is delivered as set out in your proposal.
  • The course and its updates are delivered through Thinkific (see section 10).

8. Your responsibilities

You agree to:

  • Give us accurate information and the materials we need on time.
  • For audits and done-for-you work, give us the access we need (for example partner access in Meta Business Manager or a manager link in Google Ads, plus GA4 or Tag Manager where needed). You stay the owner of your accounts and can remove our access at any time.
  • Pay all advertising spend yourself, directly to Meta, Google or other platforms, using your own payment method. Ad spend is separate from our fees. We never hold or pay your ad budget.
  • Make sure your products, offers, landing pages and claims are legal, true, and allowed under each platform's advertising policies. You approve ads before they go live unless your proposal says otherwise.
  • Own or have permission to use any content, logos, images or data you give us.
  • Act on advice at your own judgement. You decide what to change in your business and accounts.

9. No guaranteed results

We don't promise any particular sales, leads, ROAS, cost per result, ranking or income. Results depend on things outside our control, including your offer, pricing, website, budget, competition, seasonality and changes made by Meta and Google. Case studies and figures on the site describe specific past accounts, not what you will get. See the Results & Earnings Disclaimer.

10. AM Digital Academy: access and licence

  • After we verify your payment, we enrol you in AM Digital Academy on Thinkific (academy.askmoiz.digital). You log in with your own account.
  • "Lifetime access" means access for as long as AM Digital Academy is offered. If we ever close the course, we'll give you at least 90 days' notice by email.
  • We may update, reorder, add or replace lessons to keep the course current.
  • The course community sits inside Thinkific. Be respectful there; we may remove posts or members that break section 12.
  • The certificate of completion shows you finished the course. It is not an accredited academic or professional qualification.
  • We grant you a personal, non-transferable, non-exclusive licence to watch the course and use what you learn in your own business or your client work. You may not share your login, resell, re-upload, record, copy or distribute the videos, slides, SOPs or templates, or use them to build a competing course.
  • We may suspend access without refund if an account is shared or the materials are copied or distributed.

11. Intellectual property

We own (or have licences for) everything on the site and in our services: the course, videos, slides, SOPs, templates, roadmaps and branding. You keep ownership of your own business data, ad accounts and content.

When we deliver an audit, roadmap or template to you as part of a paid service, you may use it inside your own business. You may not resell or publish it. Ads, copy and creatives made specifically for you under done-for-you management become yours once the related fees are paid, unless your proposal says otherwise.

12. Acceptable use

When using the site, calls, WhatsApp or the course community, you must not:

  • break the law or any platform's rules, or ask us to help you do so;
  • harass, threaten or abuse anyone, including our team;
  • send spam, malware or false information;
  • try to break, overload or get unauthorised access to the site or the course platform;
  • scrape the site or copy our content for commercial use.

We may refuse service or end it (section 16) if you do.

13. Refunds, rescheduling and cancellations

Refunds, rescheduling and cancellations follow our Refund & Cancellation Policy. In short: AM Digital Academy has a 30-day money-back guarantee. Calls, bundles and done-for-you management have their own rules, and the money-back guarantee does not apply to them. Ad spend paid to platforms is never refundable by us.

Need to move a call? Message us on WhatsApp as early as you can. You can reschedule free once with 24 hours' notice. If we have to move a call, we'll offer a new time, and you can choose a refund for that call instead.

14. Third-party platforms

We use other companies' platforms to deliver our services: Meta (Facebook, Instagram, WhatsApp), Google (Google Ads, Analytics, Workspace and Google Meet), Thinkific, Calendly and WebinarKit. Each has its own terms and privacy policy, which apply when you use it.

We aren't responsible for those platforms' outages, policy changes, ad disapprovals, account restrictions or suspensions, or billing decisions. We will help you work through them where we can, but we can't control or guarantee their outcome.

15. Limitation of liability

To the extent the law allows:

  • We are not liable for indirect or consequential losses, including lost profits, lost sales, lost data, wasted ad spend, or the suspension of any ad account.
  • Our total liability for any claim connected with a service is limited to the fees you paid us for that service in the 3 months before the claim arose.
  • Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

16. Indemnity

You agree to cover our reasonable losses and costs if a third party brings a claim against us because of content, products, data or instructions you gave us, or because you broke these terms or the law.

17. Ending the relationship

  • You can stop using the site at any time. Ending a paid service follows the Refund & Cancellation Policy and, for done-for-you work, your proposal.
  • We may suspend or end a service if you seriously or repeatedly break these terms, don't pay, or act abusively. Where it's fair, we'll warn you first and give you a chance to fix it.
  • When done-for-you work ends, we hand back control and remove our own access within 7 days. Your accounts and data stay with you.
  • Sections 9, 11, 15, 16 and 19 continue after the relationship ends.

18. Changes to these terms

We may update these terms. The effective date at the top shows the latest version. Changes apply from that date and don't affect anything you bought before it, unless the law requires otherwise.

19. Governing law

These terms are governed by the laws of Pakistan. Disputes go to the courts of Karachi, Pakistan. Before going to court, we'll both try to settle the issue in good faith by email or WhatsApp.

20. Contact

Questions about these terms: contact@askmoiz.digital. Course questions: support@askmoiz.digital. WhatsApp: +92 301 8095555.