In short
- AM Digital Academy: 30-day money-back guarantee. Email support@askmoiz.digital with your order reference.
- Strategy Call: paid in advance. Not refundable once the call has taken place. You can reschedule with notice.
- Bundles: paid monthly before your first session. Cancellation and unused-call rules are below.
- Done-for-you management: cancel with notice under your proposal. Ad spend is paid to Meta or Google and is never refundable by us.
The money-back guarantee applies to the course only.
AM Digital Academy (course)
30-day money-back guarantee
If the course isn't right for you, email support@askmoiz.digital within 30 days, counted from the day your access is activated, and ask for a refund. Include:
- the name and email on your order;
- your order reference;
- the account or wallet you paid from (we refund to the same method).
No questions asked. One refund per person, and the refund ends your access to the course and its community.
SOPs add-on
If you bought the PKR 1,000 SOPs add-on, it's refunded together with the course.
What happens next
We reply by email, remove your access to the course and the course community, and send the refund to the same EasyPaisa, JazzCash or bank account you paid from within 7 working days of approval.
After 30 days, course payments are not refundable.
Strategy Call (30 minutes PKR 15,000, 1 hour PKR 25,000)
- Paid in advance. Your slot is confirmed once we verify your payment and agree a call time on WhatsApp.
- If we can't find a time that suits you: a full refund if we can't agree a time within 14 days of your payment.
- Rescheduling: free once, with 24 hours' notice. Message us on WhatsApp to move your call.
- Late cancellation or no-show: less than 24 hours' notice, or not joining within 15 minutes of the start, counts as a held call and is not refunded.
- Joining late: the call still ends at its scheduled time.
- Cancelling before the call, with notice: a full refund, or a credit toward a future call if you prefer.
- Once the call has taken place, it is not refundable.
- If we cancel or have a technical problem on our side: you choose a new time or a full refund for that call.
- Upgrading: the full call fee you paid (PKR 15,000 or PKR 25,000) is credited if you join a Consultation plan within 7 days of your call.
Strategic Bundle and Growth Bundle
- Billing: each bundle is paid monthly in advance, before your first session of the month. There's no automatic renewal; each month is invoiced separately. You can split each month in two: 50% to start and 50% two weeks later.
- Cancelling before your first session: a full refund.
- Cancelling after your first session: no refund for the current month; the bundle ends at the end of that month.
- Not continuing next month: tell us at least 7 days before the next month starts.
- Rescheduling a session: free with 24 hours' notice. Sessions missed without notice count as used.
- Unused calls: unused calls expire at the end of the month, but a call you moved with notice can be taken in the week after. Unused calls are not refunded as cash.
- Growth Bundle deliverables: once the funnel audit or the 90-day roadmap has been delivered, the bundle is not refundable.
- If we cancel a session: we'll rebook it within the same month or add it to the next one.
Done-for-you Meta Ads and Google Ads management
- Free account review: free, so there's nothing to refund.
- Management fees: billed as set out in your proposal. There is no setup fee.
- Cancelling: 30 days' written notice by email to contact@askmoiz.digital. The minimum term is 3 months. Fees for the notice period remain due.
- Ad spend: you pay ad spend directly to Meta or Google. It never passes through us, so we can't refund it. Any refund of unspent prepaid balance is between you and the platform, under its own rules.
Free webinar and the managed ads discovery call
Both are free, so no refunds apply. If you can't make your discovery call, reschedule or cancel it using the link in your Calendly email.
How refunds are paid
- Refunds go back to the same method and account you paid from.
- Refunds are paid in PKR. If you paid from outside Pakistan, we refund the PKR amount we received. We can't cover exchange-rate differences or fees charged by your bank or transfer service.
- Processing time: within 7 working days of approval. Your bank or wallet may take longer to show it.
- We cover the transfer fee on refunds inside Pakistan. For international refunds, the transfer fee comes off the refund.
Disputes
If you're unhappy with any service, please talk to us first on WhatsApp or at contact@askmoiz.digital. Most problems can be fixed quickly.